In today's economy, it is important to know what customers are expecting. For this reason, many companies are trying to get customer feedback by using surveys. But how many returns ? Generally just a few especially if there is no incentive.
But how to get more feedback ? How to get representative feedback and how to use it to address in better way customer expectation ?
This is the main objective of our product and services called NeoStat.
These tools allows the creation of questionnaires, surveys, tests for external and/or internal customers, employees and many more.
Our platform propose web client but also iPhone/iPad and Android devices.
The central data base allow to get statstics on answers given by the clients.
This platform can be installed on-premise or accessed on the cloud. Deployment is made easy with the web based administration interface.
If you want more information please don't hesitate to contact us.
By Jean-Noël GILLOT
ISBN : 978-2-9528-2662-4
Jean-Noël GILLOT has written a book on Business Process Management called : "The Complete Guide To Business Process Management"
This book offer a complete 360° view of what is the BPM, what are the available methodologies and which technologies could help in setting up a complete approach.
The strong competitiveness imposed by the markets obliges the companies to be more efficient so that the majority of them are seeking to optimize their operations for: - being more customers oriented - produce more value at equivalent cost or even less. Business Process management brings answers necessary to the improvement of the efficiency of the company. CMMI, Six Sigma, Lean… all the methods are good to become a competitive company, but time and means are mandatory.
Formalize, model and analyze make it possible to identify all the tracks of improvements to make the business processes more effective.
A rich book of almost 150 diagrams to make the comprehension of the BPM easier to all kind of readers. Which techniques to improve the business processes? Why the BPM and the SOA are complementary? Are the BAM and BSM tools a means of carrying out a good operational piloting?
A genuine guide to Business Process Management, from the definition to the choice of the tools toaccompany your Business Process Tranformation program
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